Under the terms and in compliance with the provisions of Law no. 144/2015, of 08.09, Subject in Course Lda, provides the necessary information so that the consumer customer can exercise their right of complaint with an official, third and impartial entity which will help you to resolve the dispute.
Alternative dispute resolution is the possibility for all consumers to have recourse to official bodies to assist them in resolving or guiding some conflict before opening litigation in the courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between them and the supplier or service provider who is the target of their complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both sides or bring the parties together to find a solution.
Alternative dispute resolution may be translated as “mediation”, “conciliation” or “arbitration”.
Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.
Thus, in case of litigation, the consumer may resort to an Alternative Dispute Resolution Body.
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave – Tribunal Arbitral
Rua Capitão Alfredo Guimarães, 1
4800 – 019 Guimarrães